Our Guarantees
Discreet Shipping
Experience complete privacy with every item delivered in fully discreet, unbranded packaging. Explore your desires and indulge in your fantasies with the confidence that your purchases remain entirely private and secure.
Next Day delivery
Take advantage of our next-day delivery service for unmatched convenience. Simply place your order before 1 PM to receive it discreetly at your doorstep the very next working day, ready when you need it.
30-Day Money Back Guarantee
Enjoy peace of mind with our 30-day money-back guarantee. If you’re not completely satisfied, simply return the item within 30 days in its unused condition, with the original, undamaged packaging, and we’ll provide a full refund.
FAQ
How do I return my item?
Please email info@just-lust.com to start your return.
How does your shipping work?
All items are shipped directly from our warehouse. The delivery timeframe depends on the shipping option you select, with next-day delivery available. All orders are packaged discreetly to ensure your privacy.
Where is Just Lust located?
We are a UK-based company, and all items are shipped directly from within the UK.
How does the 14-day money back guarantee work?
If you wish to return an item, we offer a 14-day returns policy. Items must be unused, in their original packaging, and in resalable condition. Once we receive and inspect the item, we will process a refund or exchange.
What if my item is faulty?
If your item is faulty, we offer a one-year returns policy. We may request a video demonstrating the issue, such as inserting batteries, ensuring the item is charged, or cycling through functions. Based on this, we will decide whether to replace the item or issue credit. If the item is fully operational, it may be returned to you at your expense.